Loyalty Program
Learn how to set up and manage your loyalty program
Welcome to the Loyalty Program documentation! Here you'll find everything you need to know about setting up and managing your loyalty program with Lantern.
A loyalty program is a great way to increase customer retention and reward your most valuable customers. Lantern's loyalty features are flexible and powerful, allowing you to build a program that perfectly fits your brand.
Guides
Account Signup and Opt-In
Learn how customers join the loyalty program
Post-Order Emails (New Accounts)
Set up automated Klaviyo email flows for customers after they place orders with New Customer Accounts
Post-Order Emails (Legacy Accounts)
Set up automated Klaviyo email flows for customers after they place orders with Classic Customer Accounts
Key Features
- Flexible Rewards: Offer points, discounts, free products, and more.
- VIP Tiers: Create tiers to reward your best customers with exclusive perks.
- Automated Points Earning: Award points for purchases, account creation, and other actions.
- Customer Portal: A dedicated space for customers to track their points, rewards, and tier status.
Best Practices
- Keep your program simple and easy to understand.
- Offer rewards that are valuable and attainable for your customers.
- Promote your loyalty program across your marketing channels.
- Use loyalty data to personalize the customer experience.
Need Help?
If you need assistance with your loyalty program, contact our support team at support@lantern.is.